Cloud Telephony

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  • Cloud telephony is a technology that allows voice and data services to be accessed and managed over the internet instead of traditional telephone lines or on-premises hardware. It leverages cloud computing to deliver telecommunication services, such as making and receiving calls, voicemail, call routing, and other functionalities, through the internet.

    In cloud telephony systems, the physical infrastructure and hardware required to manage phone calls are hosted and maintained by third-party service providers in data centres. Users can access these services through web-based interfaces or APIs, eliminating the need for complex on-site equipment and reducing maintenance costs.

    Key features of cloud telephony include scalability, flexibility, and cost-effectiveness. Users can easily scale up or down their telecommunication resources based on demand without investing in additional hardware. Additionally, cloud telephony systems often offer advanced features like interactive voice response (IVR), call analytics, call recording, and integration with other business applications, enhancing productivity and efficiency.

    Overall, cloud telephony enables businesses to streamline their communication processes, improve customer service, and adapt to changing business needs more effectively compared to traditional telephony solutions.

    VideoCentric offer 3 types of Cloud Telephony Services:

    8×8 Cloud Telephony:
    8×8 is a leading provider of cloud-based communication and collaboration solutions for businesses of all sizes. Their primary focus is on delivering innovative telephony services that enable seamless communication across various channels.

    RingCentral is a leading provider of cloud-based communication and collaboration solutions designed to empower modern businesses. Their products and services cater to organisations of all sizes, offering flexibility, scalability, and reliability.

    Zoom Telephony:
    Zoom Telephony is a division of Zoom Video Communications, known primarily for its video conferencing platform. Zoom Telephony extends their offerings to include cloud-based telephony solutions aimed at businesses seeking seamless communication experiences.

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