In today’s fast-paced digital world, businesses need flexible, scalable, and reliable communication systems to stay ahead. Cloud telephony offers a modern approach to telephony, moving away from traditional on-premise systems to a more agile, cloud-based infrastructure that enhances connectivity, reduces costs, and improves collaboration.
Why Choose Cloud Telephony?
Cloud telephony enables businesses to make and receive phone calls over the internet, offering greater flexibility and accessibility. It integrates seamlessly with unified communications platforms like Microsoft Teams, Zoom, and other collaboration tools, providing a single hub for all communication needs. Whether you’re a small business looking to streamline operations or a large enterprise with multiple locations, cloud telephony delivers a range of benefits:
- Cost Efficiency: With cloud telephony, there’s no need for expensive on-premise hardware or maintenance. Pay only for what you use, and scale up or down as needed.
- Enhanced Mobility: Your workforce can stay connected anytime, anywhere. Cloud telephony supports remote working, allowing employees to make and receive calls from any device.
- Seamless Integration: Integrate cloud telephony with CRM systems, customer service platforms, and other business tools to streamline workflows and enhance productivity.
- Scalability: Easily add new users, offices, or remote locations without the hassle of installing physical lines. Cloud telephony grows with your business.
- Reliability & Security: Benefit from high-quality calls with reliable uptime and enterprise-grade security measures to protect sensitive communications.
Cloud Telephony Services: 8×8 and RingCentral
At VideoCentric, we partner with industry leaders like 8×8 and RingCentral to offer best-in-class cloud telephony services tailored to your business needs.
- 8×8 Cloud Telephony: 8×8 provides a complete unified communications and contact center solution, combining voice, video, chat, and analytics in one platform. Whether you’re looking to improve customer engagement or enable global collaboration, 8×8 offers a flexible, secure, and scalable solution that enhances business communications.
- RingCentral Cloud Telephony: RingCentral is known for its easy-to-use, feature-rich platform that includes voice, video, team messaging, and contact center capabilities. With powerful tools like AI-powered analytics, RingCentral helps businesses improve communication efficiency, streamline operations, and provide an exceptional customer experience.
By choosing VideoCentric, you get access to both 8×8 and RingCentral solutions, ensuring you have the best tools for your specific requirements.
Teams and Zoom Telephony
VideoCentric also offers integration with Microsoft Teams and Zoom Phone, two of the most popular unified communications platforms in the world.
- Microsoft Teams Telephony: By integrating telephony directly into Microsoft Teams, your business can manage all communication—calls, meetings, messaging, and collaboration—from a single platform. Teams telephony provides a seamless experience, whether in the office or working remotely. Features like call queues, auto-attendant, voicemail, and integration with existing CRM or ERP systems help businesses enhance productivity and improve customer service.
- Zoom Phone: Zoom’s cloud telephony solution is an ideal choice for businesses that are already using Zoom for video conferencing. With Zoom Phone, you get the same intuitive interface, combined with powerful telephony features like call routing, voicemail to email, and real-time analytics. Zoom Phone integrates easily into your existing workflows, whether you’re using it as a standalone solution or part of your broader Zoom communication ecosystem.
Features of Cloud Telephony
- Call Routing: Automatically direct calls to the right person or department, reducing hold times and improving customer satisfaction.
- Voicemail to Email: Receive voicemails directly in your inbox, ensuring important messages are never missed.
- Conference Calling: Host or join conference calls from any device, without the need for additional software.
- Auto Attendant: Provide a professional greeting and direct callers to the appropriate department, even when you’re away.
- Call Recording: Record calls for training, compliance, or quality assurance purposes with easy access to recordings in the cloud.
Unified Communications Integration
Cloud telephony is more than just voice services – it’s a critical component of a unified communications strategy. By integrating with platforms like Microsoft Teams, Zoom, and Webex, businesses can connect voice, video, messaging, and collaboration tools into a single, cohesive system. This helps reduce communication silos, enhances team collaboration, and provides a seamless experience for both employees and customers.
Future-Proof Your Communications
As businesses continue to adapt to hybrid working environments, cloud telephony ensures that your communication infrastructure is ready for the future. Stay ahead of the curve with a solution that provides the flexibility, scalability, and reliability your business needs to thrive in the digital age.
For more information on Cloud Telephony – Contact our Sales Team Today!
