Microsoft Teams has fast become the go-to tool for video meetings and messaging — especially in the era of hybrid work. But when it comes to calling, many organisations quickly hit a wall. Teams Phone is only available with E5 licenses or costly add-ons, and even then, it can lack the robust telephony features power users need.
That’s where RingCentral for Microsoft Teams steps in — and where we come in too.
At VideoCentric, we help organisations bring world-class cloud telephony into Microsoft Teams by deploying RingCentral’s powerful business phone system. Whether you’re already invested in Microsoft 365 or just starting to modernise your communications stack, we make the process seamless.
What’s the Problem with Teams Calling?
While Microsoft Teams is excellent for collaboration, its native calling features fall short in a few key areas:
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Limited to E5 licences or expensive add-ons
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Basic analytics and reporting without Power BI
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Poor international coverage
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Limited contact centre and CRM integrations
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Downtime risks — exceeding SLA guarantees
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️ Lack of support for advanced use cases (e.g. IVR, receptionist consoles, SMS, fax)
For most businesses, Microsoft Teams just isn’t built to be a full telephony solution — especially when your users rely on phones for customer service, sales, or support.
Why RingCentral for Microsoft Teams?
RingCentral brings a best-in-class business phone system directly into Microsoft Teams, without the need for expensive E5 licenses. Here’s what makes it stand out:
99.999% Uptime – That’s less than six minutes of downtime per year.
Integrated SMS & Fax – Communicate how your customers prefer.
Auto Attendant & IVR – Never miss a call again.
Real-time HUD – See user availability for better call management.
Global PSTN Access – Native coverage in 44+ countries and local numbers in over 110.
330+ App Integrations – Including Salesforce, HubSpot, and Okta.
Advanced Analytics – Get data-driven insights without extra Power BI licenses.
With two flexible deployment options — Embedded App (no E5 licence required) or Direct Routing — businesses can tailor the setup to their budget and workflows.
Why Work With Us?
We’re not just a RingCentral partner. We’re specialists in integrated communication solutions, with deep expertise in Microsoft Teams, UCaaS platforms, and enterprise voice deployments.
By choosing us, you get:
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Expert guidance on choosing the right RingCentral setup for your organisation
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⚙️ End-to-end deployment including Teams integration and number porting
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Staff training & support to drive adoption and satisfaction
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Analytics & monitoring to optimise performance and user experience
We’ve helped organisations across sectors bridge the gap between Teams and advanced telephony — without the high cost or complexity of a full Microsoft phone stack.
Let’s Talk
If you’re looking to modernise your communications, reduce costs, and empower your teams with smarter calling, it’s time to explore RingCentral for Microsoft Teams.
Get in touch with us today to arrange a consultation or demo.
