Leading Video Communications Integrator, VideoCentric, is greatly extending its Professional Services capabilities with the introduction of new voice, video & data network offerings & mission critical services for enterprise customers.
The new comprehensive professional service portfolio, designed to provide customers with a much wider range of design, integration & support services, includes 24×7 global helpdesks, network consultancy & strategy for BYOD, wireless & VoIP and pre-installation surveys in over 100 countries worldwide.
“With a new specialist services team in place, a global partner services team and major changes rolled out in the past 12 months to improve an already award-winning customer service & maintenance support platform, VideoCentric’s expanded services portfolio comes as a much anticipated offering for our medium and large customers who may need 24/7 mission critical services, multinational coverage, or mass deployment of video at the desktop and on mobile devices. We are able to provide a highly experienced team who understand each area of a network combined, rather than just individual telephony, video or IT network components,” commented David Shimell, Managing Director at VideoCentric Ltd.
VideoCentric are also offering services for telecom’s migration strategy planning for analogue to digital PBX transition including Microsoft Lync & Cisco Call Manager deployment, whilst providing the knowledge, services and ongoing support required to integrate these telephony & Unified Communications platforms with an organisations video communications network. The portfolio also includes complete tailored outsourcing services for IT, telecoms & video if required, and an ever wider range of cloud based subscription services.
“Our continuing mission is to provide a comprehensive market-driven services portfolio inspired by an understanding of our customer’s needs. The new services portfolio offers a significant boost in service capability & flexibility for our enterprise & multinational customers, and for customers who would like to design & manage their video, telephony & data networks with a single provider. We are now able to exceed even the most vigorous expectations of our biggest customers,” added Shimell.