Ligentia: A Logistic Success Story

Ligentia is a leading global freight and supply chain management provider, dedicated to delivering specialist supply chain solutions within retail, manufacturing, defence and mining.

Throughout 2017-18, Ligentia and VideoCentric have worked in partnership to implement a Video Conferencing Solution aimed at improving communications across their global workforce. VideoCentric spoke with the Director of Group IT, to find out about the project so far. 

Challenge & Solution

As a global organisation with 22 office locations worldwide, Ligentia were looking for a solution that would:

• Help reduce national and global travel;
• Provide high quality Video between meeting rooms;
• Enable homeworkers & laptop users to be involved in conversations;
• Report usage and statistics easily for ROI calculations;
• Demonstrate & meet their own internal values of ensuring quality relationships, improving teamwork & processes, and driving down costs throughout the supply chain.

After thorough research, trials and a pilot scheme, VideoCentric and Ligentia selected Lifesize as the communication platform of choice.

This would provide a simple-to-use cloud based collaboration solution for video, audio and data, connected endpoints for meeting rooms in Leeds, London, Shanghai, Hong Kong and Brisbane, and a whole range of user and administration features for desktop & mobile users, reporting & statistics, and improved communications.

Usage and Outcomes

Leading by example, Ligentia are now using their collaborative solution to improve internal relationships and drive down costs, particularly associated with time and travel.

Hong Kong and Shanghai have already changed their monthly in-person meetings – alternating travel with video – and the three UK locations are starting to implement a similar initiative too. The solution in place enables ongoing usage reporting, which means the exact number of conferences had, and the savings made, can be reported on a monthly basis.

Although the time and travel savings of using the solution is huge, the most value being recognised is within the type of meetings and improved conversations.

“I now have half an hour meeting in the morning twice a week with my colleague in Shanghai, and that relationship is as strong as if he is sat next to me in Leeds”

The IT team are reporting fantastic feedback from the users too, whether in a boardroom or from a laptop, and although there were initial concerns about the network capabilities and broadband, the solution has presented very few challenges now it is in place.