As medical resources are soaked up by the demands of Covid-19, there has been increased pressure to reduce face to face interactions. Clinicians need solutions that support the move towards remote processes and provide a safe service that patients can trust and rely on.

Introducing Flabba, offering feature-rich video and telephony one-way and two-way remote patient consultations that enable clinicians to engage safely and more productively with their patients. Now with Flabba, you can remove the need for vulnerable patients to attend clinics in person, without affecting the efficiency of your practice.

More efficient end to end remote consultation workflows

14 Reasons to choose Conflab Healthcare

1. Live multi participant –  Invite any amount of people to a live online video consultation.
2. Triage one way consultations – Ensure clinicians use their time most effectively and patients are not kept waiting for unnecessary face to face appointments.
3. Secure direct messaging – Send secure encrypted direct messages between patient and clinician and or to groups. Includes ability to securely share documentation.
4. Scheduling/ Booking – Scheduling & booking feature with integrated diary management with messaging and reminders configurable and sent over both email and text format. All bookings are easily viewed from both a clinician’s and a patient virtual waiting room.
5. Screen share with annotations – Clinicians can share their screen and take notes to be saved to the patient files.
6. iOS & Android app versions – Enjoy all of the core Flabba features but from within a secure downloadable App for ease of use.
7. Self service booking – Patients can book live 2-way video consultations, at times convenient to both them and the clinician. Integrated diary management ensures patients cannot book times where clinician is not available.
8. Automated messaging – Messages and reminders are automatically sent out to participants throughout the process. Patients and clinicians are prompted to attend consultations and to provide required documentation ready for upcoming consultations.
9. In call document referencing – Upload documents, scans & X-rays to be reviewed during consultations, verify and digitally sign documents through the Conflab Healthcare platform
10. Replay, review & rating – Securely collaboration with clinical colleagues. Ask them to Review, by replaying the recording, adding their own notes and rating the responses, enabling greater degree of diligence.
11. Structured questions – Pre-define questions to be discussed during a consultation, ensuring standardisation and enabling ‘fastforward’ to particular section of recording during review or audit process.
12. Note taking – Medical notes can be taken during a video consultation. Notes are stored against the consultation, clinic and patient record and can be downloaded into a PDF.
13. Recording of video & tele – Video & audio media can be securely recorded and stored against the clinic and patient record for easy retrieval. Choose to record video & audio, audio only or turn it off as required.
14. Time stamping – As a new question or topic is discussed during a consultation, Conflab Healthcare automatically creates a time stamp on the recording, ensuring that you can easily find the relevant information when you review the consultation.

Conflab Health

Conflab Health enables you to take advantage of workflows and the automation of business processes. Drive efficiency, save costs and improve patient care. Using simple tools for booking and scheduling appointments and document management to ensure you and your patients have easy access to essential documents and medical images.

Combine this with interactive audio and video recording and streaming, to provide a unique and s lick solution to managing your remote patient consultations.

Fewer missed appointments – Remote patient consultations are an essential tool to reduce waiting times, clear back logs and b ring a personal service back to healthcare

Bring healthcare into the home –  Conduct comprehensive consultations with your patients as if you were right there next to them. Bring health care right into the homes of those who need it.

Stakeholder benefits

Clinicians benefits

• Offer flexible & convenient healthcare
• Reduce your ‘Did Not Attends’
• Reduce & clear waiting lists
• Collaborate with colleagues securely
• Record & store video consultations for easy reference
• Easy & secure messaging to stay in touch with your patients

Patient benefits

• Easy & flexible way to connect with your clinician
• Save time & travel Conduct your appointment at time convenient to you
• Direct messaging to your healthcare provider
• View all previous consultations & supporting medical documents within the app

Contact our sales team today!

This particular install was in a #lecturetheatre and used some interesting tech from Yealink, Extron, Sy Electronics and Microsoft Teams.

For the visual input, we had to utilise an existing document camera and microscope for presentation, and also install two Yealink MVC900 cameras (lectern and audience view) on a Microsoft Teams Room System.

We also had to consider the size and shape of the room when thinking about sound. We installed 8 ceiling audience mics with lectern gooseneck powered by Extron DSP so ensure balanced and clear audio for in-room and far-end audience.

To control the system and simplify the switching between cameras and presentation sources, we installed a simple SY Electronics Ltd control panel.

If you are interested in how we can integrate videoconferencing into your environment no matter how big or small, please get in touch.

Treating over 750,000 patients ever year, the Brighton and Sussex University Hospital NHS Trust aims to be the provider of choice for local patients and the provider of specialist and tertiary services for the wider population of Sussex.

To achieve it’s vision, the BSUH NHS Trust places quality at the heart of everything it does, to improve the patient experience, provide the best care and improve patient safety through QIPP – Quality, Innovation, Productivity and Prevention.

BSUH NHS Trust recognises that supporting patient services with modern health informatics including the effective use of video, voice and data technologies, can greatly assist with the trust’s vision.

What’s the Problem?

After a strategic review of telecommunications solutions in place, BSUH NHS Trust recognised the current technology to be over-complicated, confusing and costly, and was not achieving the efficiency gains expected. Clinicians suggested that systems often wouldn’t work as expected and they found the technology complicated to use, resulting in low user adoption and therefore low return on investment.

The human impact of this lack of efficiency was noted too – collaborative solutions were installed to speed up discussions and decision making between professionals from multiple clinical disciplines. For situations where time is of the essence, for example for cancer treatment plans, or where these specialists are in high demand, it is even more important that any solution performs effectively and efficiently.

Taking on the Challenge

BSUH brought on-board UK Video Collaboration & Conferencing partner, VideoCentric, to consult, design, deploy and support a simplified and modernised collaboration solution for MDT rooms .

The aim was to reduce the number of calls into IT, grow confidence and adoption, and cut down travel between sites, as well as improving the quality and integration of other platforms and technologies already in place, such as Microsoft Lync 2010 and 2013.

Any technology implemented needed to be intuitive to use so that training would be minimal, and that external medical devices and equipment, such as PACS machines, could easily share its output with those both within the room and at remote sites.

Solving the Challenge

To ensure MDT rooms within the acute medical team, Cardiac services, Neurology Research and Radiology departments could be modernised, simplified and efficient, VideoCentric initially provided a pilot install within the Radiology department to enable cardiologists and clinicians, along with IT staff, to test and trial the new Collaboration solution.

VideoCentric then installed Lifesize Icon endpoints within each of the meeting rooms, paired with high quality AV equipment so that PACs images could be shared and viewed clearly, both for local meetings and those involving remote consultants.

The solution provided access to multipoint conferencing and mobile applications via virtualised infrastructure situated within the BSUH own Data Centre at the Royal Sussex County hospital. By providing simple and secure access from any mobile device, remote consultants are able to join an MDT meeting wherever they are located, removing distance barriers and enabling clinical decisions to be made in much shorter timescales.

To simplify the MDT rooms further, the complex touch panels were removed by programming a single switch that would turn on or off all of the video conferencing systems, screens, projectors and AV equipment in the room. All new equipment was hidden in a small, locked cabinet to prevent the removal of cables.

“Our complex Video Conferencing technology has been replaced by modern, simplified Collaboration tools, enabling our teams to gain the benefits of Video Communications without the inefficiencies we experienced previously. VideoCentric’s technical team have supported us throughout the project and continue to provide a high quality and personal service to ensure we get the most out of our investment, now and into the future.”
– Senior IT Project Manager, NHS BSUH

Outcomes & Next Step

The newly installed collaborative solutions demonstrate BSUH’s pioneering vision to improve the patient experience & provide the best care, whilst ensuring saving targets are being efficiently met. VideoCentric continue to work alongside BSUH IT department to ensure the desired outcomes are achieved and exceeded both now and into the future.

VideoCentric continue it’s vision to develop long-term partnerships through knowledge and experience, extended service level agreements tailored to a hospital’s specific needs, dedicated healthcare account managers, and vendor influence enabling software patches & fixes to be pushed through based upon customer feedback.

Due to the successful deployment of this Video Collaboration solution at BSUH NHS Trust, VideoCentric are rolling out similar solutions into a number of other NHS Trusts across Sussex and further afield.

BSUH NHS Trust has upgraded its aging Video Collaboration technology across MDT rooms and meeting spaces within the Princess Royal Hospital and Royal Sussex County Hospital, replacing overcomplicated technology with simplified collaboration solutions, designed for today’s healthcare workforce needs.

• Simplify MDT facilities
• Improve adoption of technology
• Cut travel between sites
• Medical device integration
• Remote consultant connectivity
• Improve patient care & experience
• Save costs & improve efficiency

About BSUH

Treating over 750,000 patients ever year, the Brighton and Sussex University Hospital NHS Trust aims to be the provider of choice for local patients and the provider of specialist and tertiary services for the wider population of Sussex.

To achieve it’s vision, the BSUH NHS Trust places quality at the heart of everything it does, to improve the patient experience, provide the best care and improve patient safety through QIPP – Quality, Innovation, Productivity and Prevention.

BSUH NHS Trust recognises that supporting patient services with modern health informatics including the effective use of video, voice and data technologies, can greatly assist with the trust’s vision.

What’s the Problem?

After a strategic review of telecommunications solutions in place, BSUH NHS Trust recognised the current technology to be over-complicated, confusing and costly, and was not achieving the efficiency gains expected. Clinicians suggested that systems often wouldn’t work as expected and they found the technology complicated to use, resulting in low user adoption and therefore low return on investment.

The human impact of this lack of efficiency was noted too – collaborative solutions were installed to speed up discussions and decision making between professionals from multiple clinical disciplines. For situations where time is of the essence, for example for cancer treatment plans, or where these specialists are in high demand, it is even more important that any solution performs effectively and efficiently.

Taking on the Challenge

BSUH brought on-board UK Video Collaboration & Conferencing partner, VideoCentric, to consult, design, deploy and support a simplified and modernised collaboration solution for MDT rooms.

The aim was to reduce the number of calls into IT, grow confidence and adoption, and cut down travel between sites, as well as improving the quality and integration of other platforms and technologies already in place, such as Microsoft Lync 2010 and 2013.

Any technology implemented needed to be intuitive to use so that training would be minimal, and that external medical devices and equipment, such as PACS machines, could easily share its output with those both within the room and at remote sites.

Solving the Challenge

To ensure MDT rooms within the acute medical team, Cardiac services, Neurology Research and Radiology departments could be modernised, simplified and efficient, VideoCentric initially provided a pilot install within the Radiology department to enable cardiologists and clinicians, along with IT staff, to test and trial the new Collaboration solution.

VideoCentric then installed Lifesize Icon endpoints within each of the meeting rooms, paired with high quality AV equipment so that PACs images could be shared and viewed clearly, both for local meetings and those involving remote consultants.

The solution provided access to multipoint conferencing and mobile applications via virtualised infrastructure situated within the BSUH own Data Centre at the Royal Sussex County hospital. By providing simple and secure access from any mobile device, remote consultants are able to join an MDT meeting wherever they are located, removing distance barriers and enabling clinical decisions to be made in much shorter timescales.

To simplify the MDT rooms further, the complex touch panels were removed by programming a single switch that would turn on or off all of the video conferencing systems, screens, projectors and AV equipment in the room. All new equipment was hidden in a small, locked cabinet to prevent the removal of cables.

Iain Kelly, Senior IT Project Manager, NHS BSUH commented, “Our complex Video Conferencing technology has been replaced by modern, simplified Collaboration tools, enabling our teams to gain the benefits of Video Communications without the inefficiencies we experienced previously”.

He added, “VideoCentric’s technical team have supported us throughout the project and continue to provide a high quality and personal service to ensure we get the most out of our investment, now and into the future.”

Outcomes & Next Steps

The newly installed collaborative solutions demonstrate BSUH’s pioneering vision to improve the patient experience & provide the best care, whilst ensuring saving targets are being efficiently met. VideoCentric continue to work alongside BSUH IT department to ensure the desired outcomes are achieved and exceeded both now and into the future.

VideoCentric continue it’s vision to develop long-term partnerships through knowledge and experience, extended service level agreements tailored to a hospital’s specific needs, dedicated healthcare account managers, and vendor influence enabling software patches & fixes to be pushed through based upon customer feedback.

Due to the successful deployment of this Video Collaboration solution at BSUH NHS Trust, VideoCentric are rolling out similar solutions into a number of other NHS Trusts across Sussex and further afield.

Why not contact our Sales Team to see if this would work in your environment.

The MDT rooms, used to allow groups of specialists clinicians and doctors to discuss patient cases, have been newly furnished with interactive collaboration solutions including touch enabled LCD displays and SMART Bridgit Collaboration Servers and software, to enable high quality & secure data collaboration between the two sites. Won as part of an NHS tender, VideoCentric have provided consultancy & trial periods to ensure the suitability of the solution deployed internally behind firewalls, and have successfully deployed & installed the 1080p interactive displays & collaborative solutions to ensure the NHS trust can effectively and efficiently communicate between sites.

NHS RB&H are now looking to expand the facilities to join further sites and to enable global collaboration via their collaborative solution.

HD imagery of surgery broadcast worldwide from Heatherwood & Wexham Park Hospitals

Using Cisco telepresence technology, VideoCentric have installed systems at Heatherwood and Wexham Park Hospital Urology Department. To enable the Da Vinci Prostatectomy – a minimally invasive, robotic assisted surgical procedure that removes the cancerous prostate gland. To be streamed live to surgeons and the public around the world. The Operating theatre consists of a Cisco Clinical Assistant – a high definition Mobile Telemedicine system based on a C series codec. With an integrated HD room camera, connected to the Da Vinci SI Robot. The robot is to be controlled by surgeon Omer Karim. One of the first and most experienced robotic surgeons in the UK, and specialist in diseases of the prostate and kidney.

Consultant Urological Robotic Surgeon Amrith Rao will assist Mr Karim throughout the procedure. A separate room will also consist of three highly experienced Consultant Urologists who can be emailed, directly messaged on (@iRoboticSurgery) or contacted via twitter (#dvp2012) for the public to ask any related questions or to comment. This room will be directly linked to the theatre via a Cisco EX90 telepresence system, and both rooms will be transmitted to a Cisco Telepresence Content Server, to enable recording and streaming of the surgery.

Left: Live Q&A session with Robotic Surgeon, Dr Omer Karim Right: Dr Omer Karim using Da Vinci Robot during Live Surgery

The NHS Hospital has recently become recognised as one of the leading centres in the UK for robotic assisted surgery, after hosting a series of workshops, assisted by VideoCentric and Cisco, for visiting experts and surgeons from across the globe, where demonstrations of the Da Vinci SI Robot were streamed via live link-up from the operating theatres to the post graduate medical centre at the hospital.

“The last demonstrations in February were unbelievable. The quality shown was outstanding, and the audience were amazed. Tomorrow we are going one step further – taking the cutting edge robotic healthcare technology and collaborating with the best in communications technology”

Between VideoCentric, Cisco, Windsor Urology and Heatherwood & Wexham NHS Hospital, we are delivering the future of healthcare around the globe.